Your Online Tech - Don't Unplug. - [800-881-6925]

	Frequently Asked Questions
What is online computer support?
How can you connect to my home computer? I thought I had a firewall?
Do I have to download and install special software for your service?
How long does this take?
Can you get on my computer any time?
Is this safe?
How can your online tech help me?
How simple is it to use?
When are your services available?
Why should I trust your technicians?
When I purchase your service, do you collect personal information from my computer?

	What is online computer support? Online computer support, also known as remote support, allows us to securely connect to your PC and fix all your problems via the internet. This service is great because it allows you to have all your computer problems fixed without even leaving your house. We use a screen sharing software which allows one of our certified professionals to help you with your PC as if he or she was actually there. Another great benefit of using our remote support service is that you get to speak with the technician while the work is being completed right in front of your eyes.
	How can you connect to my home computer? I thought I had a firewall? Our software takes advantage of unique network operations to connect to your computer. Our system was designed by professionals with over 13 years of network security experience. When we connect to your computer, there is absolutely no risk or harm. In fact, when you are finished with our service just deleting our icon removes any indication we were there.
	Do I have to download and install special software for your service? Our software is very small (470K- less than one megabyte) and requires no installation or un-installation. When you are finished with our service, deleting our icon removes any indication or trace that we were there.
	How long does this take? Our training sessions are structured in 30 minute intervals. However, with our remote computer repair calls, the duration of each call will vary because each customer has different problems and each job is different. No matter how long it takes to fix your computer problem, you will pay the same flat rate. The average tech call is about 45 minutes; however, on occasion these calls may take as long as two hours. With more complex issues, which can be time consuming, the customer may wish to disconnect from the phone conversation as the technician finishes the work.
	Can you get on my computer any time? No, our technicians are not able to initiate a connection to your computer. Our screen sharing software is designed so that you are the one who initiates the connection. Once you download the small application required for screen sharing, you have to initiate the connection. Once you close the connection, it is impossible for a technician to reconnect to your computer. The small program may be deleted after your session has ended if you wish.
	Is this safe? Absolutely. The connection that your computer will initiate with our technician’s computer will be encrypted. There is no way for any third party to view the connection data or access your computer. Our service is also very discreet, you watch us as we work, so there is absolutely no risk of data loss or theft. We take your privacy very seriously and will never leak or share your information in any way.
	How can your online tech help me? Through our online computer support service, we can: Fix virus related problems; educate you on how to protect your PC for future problems Remove any spyware/adware which may be causing pop-ups, and of course protect your pc from future spyware issues Install or upgrade existing home/office networks, we will audit and correct your network security issues. Fix any e-mail issues you may be having. Fix Scanner, Camera, Printer, and other peripheral problems. Speed up that slow computer; help you to get maximum performance out of it. Ensure that your computer software is up to date and ensure that it will remain that way. Help you install new software/hardware and offer education on the item(s). Assist you with data backup and relocation. Set up and secure new or existing wireless networks. Stop error messages, frozen screens, hard locks, and much more! The most important aspect of your online tech's service is that you, the consumer, is educated along the way. Not only will you see your PC issues be taken care of by a trained professional, but you will be explained on the phone what was done.
	How simple is it to use? Our service is very easy to use. As soon as a few minutes after calling your online tech, you will be sharing your screen with a certified computer technician who will talk to you while he/she fixes your computer.
	When are your services available? We are open 24/7. All you have to do is call us toll free at 800-881-6925 and you can computer get help in minutes.
	Why should I trust your technicians? We have a lot of technicians with a wide variety of computer related experience which all comes together perfectly to offer you, the consumer, the absolute best experience possible. An experienced professional is what you should expect to talk to and share your screen with. Our technicians are all MCSE/A+ certified with at least 5 years of help desk level tech support experience. We are a U.S. based corporation that does not export our tech support business to individuals in other countries.
	When I purchase your service, do you collect personal information from my computer? The only information we collect is billing information that you provide us with. We will not look at any other personal information which may be on your PC. Your privacy is our number one concern. We discreetly service our customers. Any and all files or information are kept confidential. Privacy is something we take very seriously. We invite you to look at our privacy policy.